Modified Branch Hours & Operations
DCTFCU Main Branch modified the hours of operation and service. On August 3, 2020, we modified member access to the office.
Between the hours of 9:30 am and 3:30 pm members can utilize the following services:
Request for a Check or Money Order
- In order to expedite your request please call ahead and we will have a check(s) ready when you arrive or
- Upon your arrival a credit union associate will meet you at the door and process your request while you wait in your automobile.
Cash Withdrawals and Deposits
Deposits and Cash Withdrawals must be done at the ATM. The ATM is available 24/7 to accept deposits and process withdrawals up to $1,500.00.
- Account Opening, Account Updates, Loan Applications and Loan Disbursement can be conducted by appointment with a credit union representative.
- ATM cards are processed upon request either by telephone or in person while you wait in your automobile.
Payroll Deposits will be posted as scheduled.
The electronic platform provides access to many banking services online 24/7.
Federal Government COVID-19 stimulus payment deposit started posting the morning of Wednesday, April 15, 2019, and will continue to post throughout the rest of the year. The best way to know when your deposit has posted is to set up deposit alert notifications in online banking.
If you’re receiving a paper stimulus payment check, your check should arrive by mail to your address listed on your tax return in May.
To check the status of your stimulus payment access the IRS web portal at https://www.irs.gov/coronavirus/economic-impact-payments. The web portal is scheduled to launch Friday, April 17, 2020.
Beware of Relief Fund Scams
While the economy is shut down to slow the spread of COVID-19, fraudsters are sending imposter emails and text messages.
Scammers are pretending to be a trusted financial institution; they convince victims to click a link that will install malware. Once the virus is installed, scammers can steal sensitive information such as account and social security numbers.
Be cautious of emails and texts with an enclosed link. The verbiage may state that there are relief funds available with an amount and a link to confirm personal information. These messages will be disguised. Fraudsters want you to think the message is coming from your financial institution. Pay special attention to misspellings and grammatical errors.
Loan Relief Programs
Payment relief is available to our members for Auto Loans, Personal Loans, Home Equity Loans, Quick Silver Line of Credit and Visa Credit Cards.
We’ve ensured that our branches, including ATM screens and keypads, are cleaned daily with EPA-approved disinfectants and we have hand sanitizer available in our branches.
Steps You Can Take
We want you to have confidence that you can bank virtually anywhere, anytime through our Online Banking service at dctfcu.org and with your Visa Debit or ATM card. Make sure you have done or are doing the following:
- Enroll in D.C. Teachers’ Federal Credit Union Online Banking at www.dctfcu.org if you’re not already registered
- Make sure you have a DCTFCU Visa Debit or ATM Cards for 24/7 access to your funds
- Download the CardNav application for added safety and security when using your Visa Debit Card. This application allows you to set up notifications when your Visa Debit card has been used and to turn your card on and off from your telephone.
- Remember, that if we reach out to you, we won’t ask for confidential information such as, password or personal identification numbers (PIN). Guard your information during this time of crisis.
We've got you covered with Online Banking
- View balances, monitor transactions
- View statements
- Transfer funds from Account to Account
- Transfer funds from Bank to Bank
- Send or Receive Money
- Request a check payable to yourself
- Pay bills online
- Pay your DCTFCU loans
For the latest information about coronavirus, visit the CDC's resource center.
Jerome Shelton, Chairman
Marvel S. White, CEO