(Caller hears greeting) If this is your first time calling — you will have to enroll in the system by pressing the star (*) key.
Otherwise which of these can I help you with?
For Balances or Transaction History press “1”
Or Transfers press “2”
For More Options press “5”
First time calling menu for enrolling in the system:
Please key in your user ID_________________ (If you need a moment to find it press the # key)
Please key in your PIN code _______________ (this is for first time use only)
Please key in the 10 digit phone number you will usually call from. _____________ If you do not begin entering your phone number you will hear: Starting with the area code, key in the 10 digit phone number you will usually call from.
Is this number your cell phone press “1”; if Home press “2”; if Work press “3”
If you would like to register another phone number please press “1”
(You may repeat the process to register three phone numbers: cell, home, and work.)
Set your security questions and answers. The answers will need to be entered using the telephone number pad. Dates are two digits for month, two digits for day, and four digits for year.
You will need to choose three (3) of the following challenge questions. The system will prompt you to set up your first question and answer, then your second question and answer – followed by third question and answer
Personalized Message – You can create (1) a personalized message or your name or choose from a prerecorded list(2)
Confirm personalized message (yes – 1, no – 2)
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Monday and Thursday from 10AM until 4:30PM. Friday from 10AM until 5:30PM.
The branch closes from 11AM – Noon for lunch and closed Tuesday and Wednesday.